MAKING
CONNECTIONS
DELIVERING
RESULTS
WHAT DO WE DO?
Inbound/Answering Services
We provide a premier answering service for the service industry. We book directly into your cloud-based dispatching software and will take care of the customer from start to finish. Our process is designed to work just like your internal customer service agents. Schedule a call to learn more about our proprietary process.
Outbound Services
Calling your customer base and maintaining a constant connection with them is crucial to the long-term success of your service business. For most companies, this job is placed as a secondary task on customer service agents, but it deserves more attention than that. For every technician in the field, you should be making 500 outbound calls each month.
4 Technicians: 2,000 Outbound Calls
10 Technicians: 5,000 Outbound Calls
Our team of outbound success managers are trained with results-driven conversation guides that focus on excellent customer service and completing the customer's journey with your company.
Call Reclassification
Are those abandoned calls in Service Titan driving you crazy? We will reclassify your calls and make sure that your customer service conversion rates are showing up correctly.
CRM Optimization (Service Titan)
Are you maximizing your software? Are your processes defined and automated? Is your software paying for itself with time-saving features?
If not, let's talk! You can start with a free, 30-minute audit of your system.
WHO
WE ARE
OUR MISSION
We create partnerships with companies and work together to create a consistently excellent customer experience 24 hours a day.
OUR CORE VALUES
LIVING WITH INTEGRITY
LEADING WITH KINDNESS
STRIVING FOR EXCELLENCE
EMBRACING CHANGE
OUR
CLIENTS
Are you looking for a solution that will push your company to the next level? Are you ready to double your business? Are you ready to maximize the lifetime value of your customers?
Check out the video below to hear more about Gary Lightfoot with Lightfoot Mechanical's experience with OfficeSource365.
OUR TEAM
When we bring on a new team member, they join a culture that has been designed with a sense of ownership and personal responsibility at the forefront. We hire smart, driven, capable individuals who genuinely care about the work they do and the value they provide. We start every new career here with an exercise to "find their why" and then always strive to keep that the focus. We believe that pouring into our team members and improving their lives will push them to do the same for you and your customers. Our people are the key to our success.
